REVISED POLICY DRAFT, 3 November 2026: awaiting approval by SRC CIC directors. Read the November 2026 requirements in this document alongside the existing sections. Earlier approval dates apply to the previous approved edition only.

REVISED DRAFT — 3 November 2026. Awaiting approval by SRC CIC directors. Earlier approval dates below refer to the previous approved edition, not this draft.

1. Purpose

The Shit Runners Club (SRC) is committed to providing a welcoming, safe, and supportive environment. We recognise that from time-to-time things may not go as expected, and people may wish to raise a concern or complaint.

This policy explains how complaints can be raised and how SRC will respond.

2. Scope

This policy applies to:

• All participants
• Volunteers, run leaders, and organisers
• All SRC activities, events, and online spaces

3. What is a complaint?

A complaint is any expression of dissatisfaction about:

• Behaviour of participants, volunteers, or organisers
• How SRC activities are run
• Decisions made by SRC organisers
• Anything that makes someone feel unsafe, excluded, or uncomfortable

Safeguarding concerns will be handled under SRC’s Safeguarding Policy.

4. How to raise a complaint

SRC encourages concerns to be raised as early as possible.

Step 1 – Informal